![]() To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. ![]() If you have Microsoft 365 for Business Basic, you won’t have any Office applications to install. If you are signed in with your Work or School account, and don’t have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If no Office version is shown, you don’t have an Office license assigned to the account you are signed in with. Go to to check which Office version and edition you have available. Make sure you have the correct Office installed Make sure you are signed in with your Work or School account, not your personal Microsoft account.Select your name and profile picture or icon at the top.Reset your password, then try activating Microsoft 365 again. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Select Update options, and then select Update now. To check for updates, open an Office app (such as Word), select File, and then select Account. It is recommended that Microsoft 365 be configured to install updates automatically. Restart the device, and then try activating Microsoft 365 again.If TLS 1.2 isn’t checked, check it, then select Apply and OK.From Start, select Control Panel > Internet options > Advanced settings.Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device.If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed.For more information, see End of support resources for Office. Important Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. If you aren’t an admin, see How do I find my Microsoft 365 admin? Activating Microsoft 365 on Windows 8.1 or earlier Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. Most features will be turned off on (date). We are having trouble verifying your Microsoft 365 account on this computer. The way things are going, though, I'm quite sure I'm going to be updating to a full license in the next couple of days, so this isn't such a big deal, but anyway, can't save anything in Live 10 at the moment, that's a slight bummer.When you try to activate Microsoft 365 Apps, you encounter one of the following errors:Ĭouldn’t verify account. Also, I repeat, it worked for days completely without a hitch. This happens even if I completely disable the firewall and make sure absolutely all network traffic goes out, from anything. Here's the error if I deliberately block access: "Live could not connect to "īut this is the error I'm currently having a problem with: "Secure connection to server failed" Note that the error dialog is different if Live can't connect to the server at all. ![]() It seems like it's either a server side thing, or a temporary network connection problem. It's not a firewall mishap, there have been no changes to the system, and I can verify the connection is going out like it should. The Live 10 Trial worked fine for days over here, but at the moment it can't authenticate with the ableton server. ![]()
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